Contact us
Email support@teamschatbackup.com. Include your extension version (shown in the popup), whether you use work/school or personal Teams, and what you expected to happen. Please don’t send chat content unless it is needed.
When a backup fails, the extension can open a pre-filled support email with basic troubleshooting details (never message content). Nothing is sent until you send it.
Restore Pro on a new computer
- Install Teams Chat Backup on the new computer and sign in to the same Chrome profile if you use Chrome sync.
- Open the extension popup and choose Restore Purchase.
- If Chrome sync isn’t available, paste the License ID shown on the original device (popup Settings → License ID). Lost it? Email us with your purchase receipt.
Troubleshooting
A chat is missing from the list
Open the chat once in Teams, expand the Teams sidebar if it is collapsed, then reopen the extension. You can always use Backup Open Chat for the conversation that’s currently open.
Older messages are missing
Turn on Long Chat Mode in Settings and keep the Teams tab open while the extension loads the older history.
Channel replies are missing
Expand the reply thread in Teams and run the backup again. Channels with the newer Posts/Threads layout are marked LIMITED and backed up in best-effort mode.
The backup stopped
Progress is saved as it goes. Reopen the extension and start the backup again to continue where it left off.